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Reservation Policy

AVOIDING CREDIT CARD FRAUD: For all pre-paid reservations, the guests are required to present the actual credit card that was used when making the booking. Credit card details must be identical to the one stated in the booking details. The card holder name must be the same with the guest name.

If the full amount has been charged to the given credit card, the hotel has the right, at its sole discretion, to void this charge in the event that the card holder and guest name is not the same person.

• Visitors are not permitted in the hotel rooms overnight unless such visitor is registered at the Front Desk/Reception (additional charge applies). This is for the safety and protection of all guests. The Hotel Management reserves the right to ask for proof of relationship.

• For certain rates or special offers, please note that your credit card may be pre-authorized or charged upon booking confirmation. Kindly check the room details thoroughly for any such conditions prior to making your reservation.

• We retain the right at our sole discretion, to cancel your booking in the event that the rates appear to be suspicious.

• Early Check-out case: A penalty charge amounting to 1 night stay will be applied -- in any case that the guest(s) have decided to shorten their stay or check-out earlier than originally booked (not applicable to the bookings under non-refundable condition).

• No Show: A penalty charge amounting to 1 night stay will be applied in any case that the guest(s) did not arrive as booked (not applicable to the bookings under non-refundable condition).

• Extra person charge: (Subject to 7% tax)
          a. Adult (18 yrs. old and aboce) @ THB 1500+ per adult per night
          b. Teenager (12 - 17.99 yrs. old) @ THB 750+ per teen per night
          c. Child (3-11.99 yrs. old) @ THB 175+ per child per night (3rd & 4th child in a Family Suite)

Reservation Policy